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French Speaking Customer Support Specialist | Klient Grupy LinguaJob.pl

About Us
Our Client, the leader on exchange market, is looking for the French native candidates dealing with their customers in France.
French Speaking Customer Support Specialist
Reference no.: FR-X/01/20
Industry: Outsourcing/Call Center/Obsługa Klienta
Foreign Language: francuski
Region: mazowieckie
Workplace: Warsaw
Job description:
  • providing excellent customer service (supporting French clients)
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments
Requirements:
  • French language - native or proficiency level required
  • very good knowledge of English language is a must 
  • higher education (might be IV or V year student)
  • previous experience in a customer service role (desirable)
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • good knowledge of MS Office

Send your CV. The ASAP recruitment process will include your candidate profile in January.

 

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