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Client Account Specialist (Benefits System Management) | Mercer

About Us
Mercer is seeking candidates for the following position based in the Warsaw office:
Join our Team!
Client Account Specialist (Benefits System Management)
industry: Outsourcing/Call Center/Obsługa Klienta
foreign language: angielski
region: mazowieckie
place of work: Warsaw

What can you expect?

The purpose of this job is to implement new global clients in our system called Global Benefits Management. You'll need to ensure all local appointments are obtained as quickly as possible to provide the full value of our GBM system to our clients.

Responsibilities include executing project management and process development tasks. You'll have a chance to cooperate with Client Services and admin teams as well as GBM Local Team.


What is in it for you?

  • You’ll have a chance to proactively assess business and client needs to develop process solutions and operational best practices

  • Development opportunities 

  • Flexible working hours, possibility of 100% remote work

  • Business casual dress code, integration and wellbeing events (for the time being executed fully online) 

  • Attractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan) 

  • Multilingual community with inclusive atmosphere 

  • Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area) 


We will count on you to:

  • Support implementation of clients, ensure key activities are completed and internal/external parties are aligned

  • Drive implementation efficiencies and consistency by utilizing best practices, tools, templates, communication support and materials

  • Ensure all implementation issues are documented and escalated

  • Support client demos / trainings during the implementation process

  • Promote and maintain “one team” experience for clients with GBM Client Services team

  • Provide compiling project timelines / client reporting

  • Outline data / reporting expectations


What you need to have:

  • 2+ years of work experience in a similar role

  • Ability to manage the relationship with the client and all stakeholders

  • Demonstrated success in performing analysis in Excel, communicating to senior leadership, drafting PPT slides

  • Experience in process building, best practices and/or efficiency projects

  • Excellent communication and negotiations skills

  • Ability to prioritize and handle multiple tasks in a demanding work environment

  • Fluent English

What makes you stand out:

  • Knowledge of insurance area

If you would like to apply for this position, please send your CV in English.


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Zastrzegamy sobie możliwość kontaktu z wybranymi Kandydatami. Prosimy o dołączenie do aplikacji klauzuli: „Wyrażam zgodę na przetwarzanie udostępnionych danych osobowych przez Grupa LinguaJob z siedzibą w Warszawie, ul. Piękna 24/26A/1, 00-549 Warszawa; adres e-mail: kandydat@linguajob.pl. oraz Zaufanych Partnerów Administratora w celach związanych z administrowaniem i działalnością serwisu internetowego LinguaJob.pl oraz procesu rekrutacji"

Zgodnie z art. 13 ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. (Dz. Urz. UE L 119 z 04.05.2016) informujemy, że administratorem Pani/Pana danych osobowych jest Grupa LinguaJob z siedzibą w Warszawie, ul. Piękna 24/26A/1, 00-549 Warszawa kandydat@linguajob.pl . Celem przetwarzania Pani/ Pana danych osobowych jest realizacja procesu rekrutacji na wskazane stanowisko pracy. Podstawę prawną do przetwarzania Pani/Pana danych osobowych stanowi Art. 6 ust. 1 lit. a ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. oraz Kodeks Pracy z dnia 26 czerwca 1974 r. (Dz.U. z 1998r. N21, poz.94 z późn. zm.)”.

Szczegółowe informacje dotyczące danych osobowych znajdują się stopce serwisu (Polityka prywatności).