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Support Engineer with Dutch | Stefanini

Support Engineer with Dutch


Remote opportunity: Cracow

Stefanini brings decades of IT outsourcing expertise to clients around the globe.

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us

Responsibilities

Imagine a day at Stefanini - Take a look!

  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client's computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.

Working schedule: Monday to Friday, 08:00 - 16:00

Job Requirements:

Your path to success requires:

  • DUTCH at an advanced level, ENGLISH at a medium level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows Adaptability & Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with:

  • Attractive salary package;
  • Contract for unlimited period of time;
  • IT and Soft skills trainings provided by our specialists;
  • Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
  • Extra vacation days;
  • Business working hours, aligned with project needs;
  • Work from home - policies implemented on a limited-time basis;
  • Referral program - Special referral bonuses for referring your friends;
  • Private medical subscription supported by the company;
  • Benefit Online - flexible benefits from which you can choose under a monthly budget;
  • Friendly team who is eager to meet you.

What's next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. Reach us at RecruitmentEMEA@stefanini.com should you have any questions.

About us

We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our 'big enough, yet small enough' approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

www.stefanini.com

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