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Support Engineer with Italian | Stefanini

Support Engineer with Italian


Remote opportunity: Cracow, Opole or 100% remote work, Poland

Stefanini brings decades of IT outsourcing expertise to clients around the globe.

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us

Responsibilities

Job Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

 

We are now looking for talented people to make a real contribution to our business as:

Support Engineer with Italian

 

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

 

Responsibilities 

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

 

Job Requirements

Qualification / Profile

  • Fluent Italian
  • Strong command of English
  • Willingness to work in a 24/7 shift system
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload
     
  • nice to have:
    • High school/college/university diploma from a technical area or equivalent experience
    • 0-2 years' experience in a similar position 
    • Technical skills - Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Our offer

  • Full time job, stability of employment
  • Competitive salary package with a language addition and attractive bonus for work during night-shifts!
  • Intensive training
  • Clearly defined ITIL-based career paths, with transparent criteria
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel
  • And up to 4 extra days of paid holidays per year!

What's next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. Reach us at RecruitmentEMEA@stefanini.com should you have any questions.

About us

We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our 'big enough, yet small enough' approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

www.stefanini.com

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