Facebook Linkedin
Polish

Rekrutuj z nami w Europie »

Menu

Support Engineer with German | Stefanini

Support Engineer with German


Remote opportunity: Opole 100% remote work

Stefanini brings decades of IT outsourcing expertise to clients around the globe.

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us

Responsibilities

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities 

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

Qualification / Profile

  • Fluent German
  • Strong command of English
  • Eagerness to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload
  • Technical skills - nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

Our offer

  • Full time job, stability of employment
  • Competitive salary package with attractive language bonus
  • Intensive training
  • Clearly defined ITIL-based career paths, with transparent criteria
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel
  • And up to 4 extra days of paid holidays per year!

What's next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. Reach us at RecruitmentEMEA@stefanini.com should you have any questions.

About us

We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our 'big enough, yet small enough' approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

www.stefanini.com

Connect with us!
Subscribe to our social media sites