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Customer Success Specialist with German | Talent Place

About Us
Talent Place is an innovative recruitment agency based on crowdstaffing. Thanks to an international community of over 100 HR experts, we effectively connect candidates and employers to make full use of their respective potential. We are the best recruitment company in the world according to Clutch.
Customer Success Specialist with German
Industry: Outsourcing/Call Center/Obsługa Klienta
Foreign Language: niemiecki
Region: małopolskie
Workplace: Cracow
Job description:
  • Be the first point of contact for Customers
  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • very good German C1 and good English B2
  • Higher education
  • excellent communication skills
  • strong customer focus
  • Continuous improvement mind-set
  • ability to deal with multiple tasks and work in a dynamic environment
  • ability to cooperate efficiently in a team
  • good working knowledge of MS Office tools and Outlook
  • experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage
We offer:
  • Attractive salary package
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Energetic atmosphere at work
  • Attractive relocation allowance available once relocating from another country
You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application by Grupa LinguaJob.pl. for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the General Data Protection Act from 25th May 2018.

“Maintaining compliance with the Data Protection Act 2018 (the Act) by working to best industry standards when collecting personal data and collaborating with the Data Protection team when requests for data subjects are received. This will include providing information to assist with the processing of requests and complying with the instructions of the Data Protection team in order to satisfy the requests and the Company’s obligations under the Act.. Find mor details about the Privacy Policy here.