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Customer Success Specialist with Dutch | Talent Place

About Us
Talent Place is an innovative recruitment agency based on crowdstaffing. Thanks to an international community of over 100 HR experts, we effectively connect candidates and employers to make full use of their respective potential. We are the best recruitment company in the world according to Clutch.
Customer Success Specialist with Dutch
Industry: Outsourcing/Call Center/Obsługa Klienta
Foreign Language: holenderski
Region: małopolskie
Workplace: Cracow
Job description:

Shell Business Operations in Kraków is looking for Customer Success Specialist with Dutch

  • Resolve Customer requests received via all mediums (phone, email, fax)
  • Be the first point of contact for Business Customers
  • Work with the new digital live chat channels (both through the website and the mobile application)
  • Liaise between customers and supply chain departments in coordination of delivery process
  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
  • Support in the resolution of delivery queries


  • Dutch Language Proficiency min. C1
  • French Language would be an asset
  • Bachelor degree preferred (Business related major) or equivalent experience
  • Previous experience in Customer service or operations
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customers needs
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
We offer:
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Energetic atmosphere at work
  • Attractive relocation allowance available once relocating from another country
You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application by Grupa LinguaJob.pl. for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the General Data Protection Act from 25th May 2018.

“Maintaining compliance with the Data Protection Act 2018 (the Act) by working to best industry standards when collecting personal data and collaborating with the Data Protection team when requests for data subjects are received. This will include providing information to assist with the processing of requests and complying with the instructions of the Data Protection team in order to satisfy the requests and the Company’s obligations under the Act.. Find mor details about the Privacy Policy here.