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Junior Customer Service Representative with English and Swedish | Elavon Merchant Services

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

For more details about us please see our web site

Junior Customer Service Representative with English and Swedish

Location: Warszawa

Key responsibilities:

  • Providing high quality customer service by responding to telephone and email inquiries, requests and problems;
  • Answering calls in foreign languages on a variety of products and services;
  • Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;
  • Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;
  • Entering and modifying customer data in IT systems;
  • Maintaining positive relationships with clients.

Requirements:

  • Fluency in English and Swedish;
  • Readiness to work fulltime from Monday to Friday from 8 a.m. to 4 p.m.
  • Excellent communication and interpersonal skills; 
  • Analytical skills;
  • Good PC skills;
  • Customer Service experience is a plus.

We offer:

employment
agreement

complex medical care

life insurance

language classes

multisport card or co-financed holidays

development path and trainings

social and community projects

additional holiday leave

Please enclose to your application signed statement:

I hereby agree for processing my personal data provided in my CV/Application form, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of labor law, by Elavon Financial Services DAC (Sp. z o.o. o Wyznaczonym Przedmiocie Działalności) Oddział w Polsce Warsaw 02-515, ul. Puławska 17, for the purpose of THIS recruitment process.