ARLA
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Kategoria:
Outsourcing/Call Center/Obsługa Klienta -
Lokalizacja:
pomorskie -
Język:
duński -
Data publikacji oferty:
22.01.2021 -
Do końca oferty:
1 dzień
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Praca u NAJLEPSZYCH
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Junior Service Desk Supporter - Danish speaker | ARLA
join us as
Junior Service Desk Supporter - Danish speaker
Department
Outsourcing/Call Center/Obsługa Klienta
Location
Gdańsk pomorskie
what can you expect from us
Flexible working hours
Fast career development
Great atmosphere
Modern workplace
No dress code zone
Chillout
zone
Tens of
benefits
International environment
Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues
As an Junior/Service Desk Supporter, you will:
- 1st and 1.5 level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as escalation point in case of urgent or severe IT incidents
- Prioritizing and managing many open tickets at the same time
- Analysing most common reported incidents
- Escalated unresolved issues to higher support teams
- Record all Incident and service request in ITSM tool
There are some skills and qualities which we require:
- Fluent English and Danish
- Good knowledge of MS Office and Outlook tools
- Strong communications, negotiation and problem solving skills
- Good analytical and organization skills
- Strong team-player orientation
- Ability to work in fast-changing environment
Other skills and qualities, which will give you an advantage (not mandatory):
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiar with one or more of these tools
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
What you can expect from us:
- Work in an international team & matrix structure
- Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Professional induction in a new position
- Chill out rooms with Xbox and the best coffee in the office
