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Helpdesk Technitian with Czech or Slovak | Stefanini

Stefanini - Powering your business
Stefanini

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Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

Helpdesk Technitian with Czech or Slovak

Job location: Kraków

Responsibilities

We expect a mix of technical and customer service skills, and to be passionate about technology and helping people.

  • Provide support and troubleshooting services to end users
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

 

Requirements

  • Fluency in Czech or Slovak languages (C1 level min.)
  • High standards in both written and spoken English (min. B2 level - work proficiency)
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload

 

Our offer

  • Full time job, stability of employment
  • Competitive salary package
  • Intensive training
  • Benefit package
  • Private medical healthcare
  • ITIL based career paths

Interested? Please click on the "apply" button below or send your CV to: jobspl@stefanini.com