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Polish

Customer Service Specialist Romanian Speaker | Sales HR

About Us
Jesteśmy agencją rekrutacyjną, specjalizującą się w poszukiwaniu Kandydatów na stanowiska związane z obsługą klienta z językami obcymi
Customer Service Specialist Romanian Speaker
Industry: wszystkie branże
Foreign Language: rumuński / angielski
Region: małopolskie
Workplace: kraków
Job description:

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. You will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Wrocław to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

Duties and Responsibilities

  • Provide high quality online customer service that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell products were appropriate
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search
Requirements:
  • Fluency in written and spoken English and Romanian for this role is essential
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • General knowledge of social media and digital platforms
  • Ability to work individually and part of a team
We offer:
  •  Vibrant, multi-cultural environment
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Cafeteria program
  • Career & Personal Development
  • E learning access

Administratorem danych osobowych jest:
Priority Sale - Marcin Sojka , ul. Marchołta 28/30 , 31-416 Kraków, NIP: 7342730461
Moje dane osobowe przetwarzane są w celu rekrutacji przez Administratora. Wiem, że przysługują mi następujące prawa: prawo żądania dostępu do swoich danych, prawo do ich sprostowania, prawo do usunięcia danych, prawo do ograniczenia przetwarzania, prawo do wniesienia sprzeciwu oraz prawo do przenoszenia danych.

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