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Mars Global Services


Analyst in HR Shared Service Center with Dutch | Mars Global Services

Analyst in HR Shared Service Center with Dutch

Workplace: Mars Global Services in Warsaw

Reference no.: 200914

What could be better than joining Mars start-up organization dedicated to HR matters supporting the success of Mars new operating model? We have immediate career opportunities for HR Analysts!

Human Resources Analyst with Dutch
in Mars HR Shared Service Center

Location: Mars Global Services in Warsaw – convenient location in the city center


At Mars HR Shared Service Center in Warsaw, we aim to be the best in providing outstanding customer experience to our Associates. With us, you will get a chance to join a brand new business operations challenge providing end to end process to Mars business sites across Europe. This is a unique opportunity to utilize foreign language skills to connect with Mars Associates in their everyday personal matters.

As a part of the team, you can gain practical knowledge of modern systems and tools through thriving peer relationships in an international environment and a well-known international brand.


Description of the roles available:

- Contact Centre Analyst is first point of contact with Associates, responsible for resolving queries and providing guidance to Line Managers and Associates through various intake media channels like: web chat in HR portal, or via phone. 

Key responsibilities include:

  • Resolving customer request in such areas as Performance, Talent Acquisition, Learning, Rewards, Direct Access Portal and general employment inquiries
  • Navigating and educating Associates on the use of HR portal
  • Continuously looking for areas of improvement and implementation

- Transaction Centre Processing Analyst is responsible for performing a variety of transactional tasks including but not limited to processing HR administrative activities. 
Key responsibilities include:

  • Running transactional, administrative and support services
  • Verifying the completeness of Associate personal data and organizational HR transactions in the system
  • Continuously identifying areas of improvement and implementation

Candidate profile:

  • University degree: min. Bachelor degree or in the course of Master studying (student status is not required)
  • Fluent in foreign languages: English as a shared language, fluency in second language: German / Dutch or French as you are going to use them every day – written and oral fluency; mind that Polish is not a requirement
  • High communication skills
  • Positive and result-driven attitude
  • Customer orientation

Flexibility in position - other than full-time working conditions can be discussed individually


In return, we offer:

  • Rewarding place to work, start-up environment and people-driven team
  • Contract of employment
  • Full benefits package, incl. Life insurance, Medical plan, Multisport, Pension Plan
  • Attractive financial conditions with Business and Christmas bonus
  • Great place to learn by doing and from others
  • On the job trainings
  • Individual approach to career planning
  • Employee discount for company products
  • Convenient location in the city center of Warsaw
  • Employee Referral Program
  • Mars Volunteer Program during working hours


Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, PEDIGREE®, ROYAL CANIN®, ORBIT®. 
The Mars Five Principles
 – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its Associates to create value for all its partners and deliver growth they are proud of. Join us!