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Application Support with French, German and English | IT Kontrakt

 

Application Support with French, German and English

 Wrocław, dolnośląskie

  agnieszka.kowalska@itkontrakt.pl

Project

  • Stable and long-term work among professionals on the basis of an employment contract
  • Real influence on the progress of your career path
  • Work in a team for which your opinion matters
  • Support of Business Assistant dedicated to the Specialist throughout the entire period of cooperation
  • Help in relocation to Wroclaw
  • Integration events, sports events e.g. IT run, cycling tours, football, and basketball matches
  • Benefits matched to your needs 

Duties

  • Receiving (answering phone calls from end users) and registering Service Requests
  • Troubleshooting thanks to the knowledge of client business applications
  • Transfer/Escalation of SR’s to other Support Groups
  • Keeping track of and follow up of SR’s transferred to other Support Group
  • Informing users as to the progress of SR’s
  • Other duties as assigned by management 

Requirements

  • Excellent knowledge of French and German (C1/C2 level-both written and spoken), English (B2/C1 level, both written and spoken) 
  • Understanding of networking principals (basics)
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge (very good skills as a user) as a base to quick learn and support a large number of business applications