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CUSTOMER SERVICE ADVISOR WITH GERMAN | GiGroup Sp. z o.o.

Gi Group is an international work and consulting agency. We operate in the fields of permanent and temporary staffing, search and selection and outsourcing. We are present in 57 countries all over the world through our direct presence and strategic partnerships. We are a certified agency, holding the certificate no. 570, issued by The Ministry of Economy and Labor.

 

For one of our clients from Outsourcing/Call Center/Obsługa Klienta industry, we are looking for candidates for the position of:

CUSTOMER SERVICE ADVISOR WITH GERMAN

Workplace: Gdańsk, pomorskie

Ref no: EJ/C/18

We offer:

  • contract of employment
  • shift work
  • performance based bonuses
  • great job location (close to bus and train station)
  • chance to work full or part time
  • prospects for self-development in a dynamically expanding company
  • work in multinational and friendly environment
  • opportunity to work for an international Client
  • implementation training
  • benefits package (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
  • fully equipped kitchen - access to beverages and fresh fruits

Job description:

  • answering calls and responding to e-mails
  • following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
  • cooperating with all relevant departments to resolve customer issues
  • providing e-ticket confirmations to customers

Job requirements:

  • fluency in German
  • good knowledge of English
  • very good interpersonal and communication skills
  • computer skills
  • experience in a customer service area will be an asset