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CUSTOMER SERVICE TEAM LEADER WITH GERMAN | GiGroup Sp. z o.o.

Gi Group is an international work and consulting agency. We operate in the fields of permanent and temporary staffing, search and selection and outsourcing. We are present in 57 countries all over the world through our direct presence and strategic partnerships. We are a certified agency, holding the certificate no. 570, issued by The Ministry of Economy and Labor.

 

For one of our clients from Outsourcing/Call Center/Obsługa Klienta industry, we are looking for candidates for the position of:

CUSTOMER SERVICE TEAM LEADER WITH GERMAN

Workplace: Gdynia, pomorskie

Ref no: CSTL/GW/18

We offer:

  • contract of employment
  • opportunity to work for an international Client
  • prospects for self-development in a dynamically expanding company
  • opportunity to participate in additional trainings (including soft skills, computer and language courses)
  • great job location (close to bus and train station)
  • work in multinational and friendly environment
  • benefits package (possibility to choose from: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)

Job description:

  • managing a team of Customer Service Representatives
  • building a very good relationship with Client - understanding Client needs and providing answers to his queries
  • supporting subordinates in performing their daily duties
  • monitoring, analyzing and reporting team activities that affect its performance
  • taking care of the team development
  • ensuring realization of SLA's and KPI's by a Team

Job requirements:

  • fluent knowledge of German and English
  • at least 1 year experience in managing a team - min. 10 FTE in Customer Service area
  • people management skills
  • ability to work in a group, high communication and leadership skills
  • ability to work in a fast-paced and dynamic environment under time pressure with multitasking dutie