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Atos Global Delivery Center

Praca u NAJLEPSZYCH

Customer Service Advisor with German | Atos Global Delivery Center

Customer Service Advisor with German

Workplace Bydgoszcz, Warszawa

What will you be responsible for

Primary Responsibilities:

 

  • Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
  • Applies understanding and knowledge of information systems products and services to assist users
  • Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
  • Coordinates referrals to appropriate technical, professional, or service personnel
  • Receives and prioritizes issues and forwards using appropriate escalation procedures
  • All other duties as assigned

What do we require

Job Requirements:

 

  • Support must be provided in German
  • Good understanding of English is essential
  • Ability to achieve Key Performance Indicator targets
  • Must be a team player
  • Strong problem solving abilities and assertiveness
  • Motivation to learn and work in a service desk environment
  • Willingness to work on various shifts (24/7) or business hours
  • Previous Customer Service / Helpdesk experience is a plus

What do we offer

About us

  • Leader in digital services with 120,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic Games
  • Almost 5000 people employed in our offices in Bydgoszcz, Warszawa, Wroclaw, Krakow, Gdansk, Rzeszow, Lodz, Opole