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Application Support IT with German and English | IT KONTRAKT

 

Application Support IT with German and English

 Wrocław, dolnośląskie

  agnieszka.kowalska@itkontrakt.pl

Project

You will have an opportunity to be part of Support Team in an international automotive company. We looking for a person who will be working within the department which handles incoming Service Requests

Duties

  • Receiving (Answering phone calls from end users) and registering Service Requests (SR)
  • Troubleshooting and resolution of SR’s thanks to the knowledge of company business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups (SG)
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s
  • Responsibility for the Team SR’s
  • Other duties as assigned by management

Requirements

  • Native German or at least German at the C1 level (written and spoken)
  • Excellent English (both written and spoken)
  • Microsoft environment knowledge
  • Understanding of networking principals 
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge as a base to quick learn and support large number of business applications
  • Active Directory (PC Environment) knowledge would be a plus
  • Good social skills, patient, well organized, able to work in multi task system, open-minded, wants to be part of the team, shares knowledge, customer oriented, learns quickly