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1st Line Support Engineer with French | Atos Global Delivery Center

1st Line Support Engineer with French

Workplace Warszawa

What will you be responsible for

About us:

Leader in digital services with 100,000 employees in 73 countries

Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting

Official global IT partner of the Olympic and Paralympic Games

Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

 

This is a great opportunity for fresh graduates, part-time students and professionals who would like to join us and start or continue their careers in a high demand service desk environment in Bydgoszcz, Warsaw and Krakow.

 

Primary Responsibilities:

 

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures.

• All other duties as assigned.

What do we require

Job Requirements

• Support must be provided in French.

• Good understanding of English.

• Ability to achieve Key Performance Indicator targets.

• Must be a team player.

• Strong problem solving abilities and assertiveness.

• Motivation to learn and work in a service desk environment.

• Willingness to work on various shifts (24/7) or business hours.

• Previous Customer Service / Helpdesk experience is a plus.

 

What do we offer

About us

  • Leader in digital services with 100,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic Games
  • Almost 5000 people employed in our offices in Bydgoszcz, Warszawa, Wroclaw, Krakow, Torun, Gdansk, Rzeszow, Lodz, Opole