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Customer Service Advisor Norwegian/Swedish/Danish/Czech/French/German Speaker | WIPjobs

O firmie WIPjobs
WiPjobs is a multilingual sourcing and recruitment company located in Poland. Our goal is to understand candidate’s needs and provide the best solution for the future employee and employer. We recruit candidates in several sectors, ranging from Customer Service, Accountancy, HR, Technical Support to Insurance, Sales, Logistics, IT, Finance, etc... Our clients are companies from IT, telecommunications, manufacturing, finance, consultancy and FMCG throughout Europe.We constantly strive to make the perfect match between the candidate’s qualifications and our Clients’ requirements.
Customer Service Advisor Norwegian/Swedish/Danish/Czech/French/German Speaker
branża: Inne
język obcy: wszystkie języki / angielski
region: małopolskie
miejsce pracy: Krakow/Katowice
Opis stanowiska:

Are you a talented communicator? Are you helpful and attentive to others? If you know how to listen, if you understand people quickly and if you speak Swedish, there is a place for you in Katowice! now!

Our Client is one of the biggest outsourcing service providers in Poland. Thanks to a team of 2,000 professionals, it delivers IT outsourcing services to 40 clients in 20 languages.

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team
Wymagania:
  • Very good Norwegian OR Swedish OR Danish OR Czech OR French OR German language skills both verbal and written (C1/C2 level)
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure
Oferujemy:

What we offer

  • Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
  • Clearly defined career path (experts or managers), wide range of training – over 20 000 online training and books also available at home, training in classroom, funding for learning foreign languages
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
  • In addition to the salary, you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
  • Our offices are conveniently located with “Bicycle-friendly” certificate!

Please send your CV to this email adress: k.hranda@wipjobs.com




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