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Stefanini

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Helpdesk Technician with Portuguese | Stefanini

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Stefanini

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Helpdesk Technician with Portuguese

Job location: Kraków

Responsibilities

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

Helpdesk Technician with Portuguese

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities 

  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

Requirements

  • Fluent in Portuguese - C1 level minimum
  • Fluent in Polish - C1 level minimum
  • High standards in both written and spoken English (min. B2 level - work proficiency)
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload
  • High school/college/university diploma from a technical area or equivalent experience – nice to have
  • 0-2 years’ experience in a similar position will be an asset
  • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
  • Willingness to participate in shift work system

Our offer

  • Full time job, stability of employment
  • Competitive salary package
  • Intensive training
  • Benefits package
  • Private medical healthcare
  • ITIL based career paths

 

Interested? Please click on the "apply" button below or send your CV to: jobspl@stefanini.com